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Need Help? |
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This page is designed to help you learn more about Deluxe business checks, forms and supplies and our web site, and to answer commonly-asked questions you may have.
For your convenience, we have grouped these questions into categories. Take a look at the list below and follow the quick links to specific questions and answers. If you have any questions that are not answered here, please contact us.
Link to the following for information about:
Product Options
Ordering
Shipping and Billing
Internet Security and Other Site-Related Questions
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Personal Checks |
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Q: Can I reorder my personal checks through this service?
A: The deluxeforms.com site offers business-style checks, forms and supplies. If your bank supplies you with personal checks from Deluxe, you may be able to reorder your personal checks online through checkorder.deluxe.com. NOTE: Not all banks are participating in our online personal check reordering service at this time.)
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Product Options |
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Q: What is the minimum order quantity?
A: The minimum quantities available for our checks and form depend on the type of product you're ordering. The minimum quantity available for software-compatible products starts at 250, manual forms at 100, and tax forms as low as 25. Minimum quantities will be provided as you review specific products on-line.
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Q: How many lines of information can I have on my checks or forms?
A: We can print just about anything, but most standard checks and forms are limited to 6 lines of company infomation and 3 lines of bank information, due to form limitations or software restrictions. If you would like to pre-print terms, conditions of sale, or you would like to pre-print "Thank You" on your forms, just let us know. For a small additional charge, we can add your text to most forms. At this time, we can only accept standard orders on-line. As we continue to add services to this site, additional ordering options will become available.
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Q: Can you print my company logo on my forms?
A: Yes. At Deluxe, that's our specialty! As the nation's largest check supplier, we can print just about anything. If you have clean black and white artwork, or a digitized company logo, send it to us. We also accept artwork electronically.
At this time, we cannot accept a request for a custom logo for new on-line orders. However, once we get your artwork on file, we invite you to take advantage of our on-line reordering service. We plan to make ordering custom logos available online as we make future enhancements to this site.
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Q: Can you incorporate our company colors into my check/form?
A: We can print any color you wish. Just supply us with a PMS color or sample to match. We will put together a quick quote and send it to you for your approval.
At this time, we can only accept new orders requesting standard Deluxe colors on-line. Custom color ordering will be added to our site as we continue to enhance our on-line services.
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Q: What colors do I get to choose from for my checks and forms?
A: Our business checks and forms come in a variety of standard colors and backgrounds. Background colors and imprint inks vary by product, so you will need to refer to the color options specified for each check or form. If you do not see the combinations of colors and backgrounds that you would like, please contact us. We can produce whatever you need.
When ordering new products on-line, only standard Deluxe colors and backgrounds are available at this time. We will be expanding these options in the future. PLEASE NOTE: because of the many browsers on the market, colors and typestyles may appear slightly different on your screen than what you actually receive for your final product. We will reference PMS color specs to ensure you are comfortable with your selection.
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Q: Will my checks and forms look just as they appear on screen?
A: Colors and typestyles may appear slightly different on your screen than what you actually receive as your final product. Because of the many types of browsers on the market, we do not have control over how our checks and forms may appear on your specific screen. We will reference PMS color specs and typestyle font names to ensure you are comfortable with your selection.
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Q: What if I require changes to what is printed on my checks, or want to change my check color?
A: Currently, you can change your check color, imprint information, standard logo, quantity, and delivery options on-line. At this time, we cannot change typestyle, custom logos or shadow prints. If you would like to change any of these options, please contact us. You will be able to make these changes to your on-line order from our site in the future.
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Q: What if I can't find the product I'm looking for?
A: Our on-line catalog includes hundreds of our most popular products. There are several ways to locate the products you need:
(1) Click on Products on our Home Page, and you will have the option of searching by product number (if you already know it), reviewing your previously-placed orders, or locating your product from our on-line catalog index.
(2) If you wish to reorder a product, just click on Reorder . After entering your customer number, you'll be able to view your complete order history. You'll then have the opportunity to reorder a product.
(3) If you still do not see the product you need, please contact us. We will be happy to help you find exactly what you need.
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Q: Can you match a product I'm already using that isn't in the catalog?
A: Just send us a sample of your check/form - either by e-mail, traditional mail, or Fed Ex. We will promptly let you know whether or not we can print your order. We can also accept your artwork electronically. (Be sure to reference your Order # and/or Customer # when you send artwork to us electronically.)
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Q: What is your guarantee that the products I order from you will be correct?
A: If you receive a defective product, or we have not produced it correctly, we will gladly provide a discount or replacement product - whichever you choose.
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Ordering |
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Q: What can I order online?
A: Our goal for this site is to provide both new and existing customers with all the checks, forms and supplies they need to run their businesses more smoothly. You now have the ability to place both reorders and new orders on-line. We currently have our most popular products available for on-line ordering, and will be continually adding products in the months to come. If you don't see your product listed here, be sure to contact us.
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Q: How do I check the status of my order?
A: It's easy! Just click on the Order Status link along the top of our Home Page. All you need is your customer number and e-mail address. You will be able to view your order history with us, and select the specific order you are inquiring about.
If your order has already shipped via UPS®, you will be notified via e-mail and you will be able to view up-to-the-minute status. Just click on Tracking Details under Shipping Progress, and you will receive the most current tracking update for your order - without leaving our site!
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Q: Can I order check-related products such as deposit tickets, endorsement stamps, etc., through this service?
A: You can order a variety of check/form-related products through our on-line service. For a list of these related products available, click on Products on our Home Page and check out our on-line catalog index.
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Q: I've logged in as a customer, but your site still won't let me order. Why?
A: The following are the most common reasons why our system is not accepting your order request:
1. Because of the confidentiality of your customer information, you must have "cookies" enabled on your browser to continue through our ordering process. If you need help with obtaining this functionality, just contact us and we can set you up with what is needed.
2. You may be typing your bank-assigned customer number into our Deluxe customer number field. It's easy to find your Deluxe customer number: just look directly above your address on your last Deluxe catalog or promotion piece. Your Deluxe customer number begins with "A#". The number can also be found on your Deluxe reorder form.
3. If you're still having trouble, please contact us and provide us with your name, address and phone number.
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Q: What is a Priority Service Code, and why do you need it?
A: Priority Service Codes help us serve you better. They help us track special promotions, and better understand what types of products and special offers you find most interesting. You can generally find this code within the mailing address and order form areas of our catalogs and other promotions. Just look under the bold-printed arrow labeled "Priority Service Code."
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Q: Why can I order some products from your on-line catalog, but not others?
A: While you are able to order our most popular standard products online, you may find some products within our online catalog that ask you to "Call to Order." We appreciate your patience as we continue to make more products "orderable" on-line within the months to come.
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Q: Why am I getting charged sales tax?
A: Deluxe is required by law to charge sales tax for its products. If your state requires a sales tax, it will be added to the total cost of your order.
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Q: What if my business has tax exempt status?
A: If your business has tax exempt status, please fax a copy of your tax exempt certificate to us at 1-800-336-1112. Once on file, you will not be charged sales tax. If you are a tax exempt business and you are placing an order with Deluxe for the first time, you will need to call 1-800-328-0304 to order. Any subsequent reorders can then be placed through our on-line service.
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Q: What if I accidentally place a duplicate order?
A: Our system is set up to flag duplicate orders. Once a potential duplicate order has been detected, one of our customer service representatives will contact you to verify your order.
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Q: Are you planning to expand the ordering options available through the Internet?
A: Yes. We will soon be expanding our order options so you can enhance your checks and forms with shadow prints, additional typefaces and special backgrounds online.
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Q: Where can I direct my feedback about this service?
A: If you have any questions regarding on-line ordering or about our web site service, please contact us.
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Shipping and Billing |
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Q: How fast can you print my forms?
A: Most standard forms take only 3 days to print once we have your order. Order requests with company logos are usually produced in 5 days. Some of the stock items that require no printing can be on the road to you in only 2 days.
If you find that our standard products don't meet your needs, contact us about custom forms. We offer a full line of multi-color options at a price and schedule to meet your needs. Most custom products take 10-12 days to print.
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Q: What if I need my order faster?
A: Need your order in a hurry? For an additional charge, you can choose from our selection of expedited delivery options listed below. (At this time, new customers placing an on-line order with Deluxe cannot request expedited delivery.)
Fastest: Priority One - Next Day by 10:30 a.m.
Faster: Next Day by 3:00 p.m.
Fast: Economy - 2nd Day
Please note that timeframes noted do not include the production time of your order.
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Q: How do I pay?
A: For existing Deluxe customers, we accept payment via invoicing or credit card. New customers placing their first order on-line must pay by credit card. Any subsequent orders or reorders can then be invoiced if you like. (Payment terms: Net 30.) All orders are to be paid in U.S. dollars.
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Q: Who pays for shipping, and how do my orders ship?
A: All pre-paid orders shipped within the contiguous U.S. states receive free UPS® ground-service shipping. Orders shipped to Hawaii, Alaska and Puerto Rico are sent UPS Blue Label Air® at the customer's expense. Invoiced orders are also sent at the customer's expense. Deluxe does not add handling charges to standard orders.
Need your order in a hurry? For an additional charge, you can choose from our selection of expedited delivery options:
Fastest: Priority One - Next Day by 10:30 a.m.
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Faster: Next Day by 3:00 p.m.
Fast: Economy - 2nd Day
Please note that timeframes noted do not include the production time of your order.
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Q: Will I be able to see my total cost, including shipping and tax, before I order?
A: Yes. Your total cost, including shipping and tax, will be displayed for your review before you submit your order.
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Internet Security and Other Site-Related Questions |
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Q: How safe is ordering checks through the Internet?
A: We know security is important to you. That's why we've made safeguarding your information a priority. Deluxe is fully equipped with a secure server for all online transactions. In addition, we've set up security checkpoints within the ordering and review process to further ensure the security of your transaction.
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Q: What do you do with my customer information?
A: Deluxe has a long history of recognizing and protecting the privacy of consumers, and is committed to protecting your privacy and utilizing technology that gives you the most powerful, safe, online experience available. Click here to review the Deluxe Privacy Policy in more detail. Security measures are in place on all Deluxe web sites to protect the misuse and alteration of the customer information under our control.
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Q: How do I know if I have a JavaScript enabled browser?
A: If you are using Netscape Navigator® 4.0 or Microsoft® Internet Explorer 4.0 or higher, JavaScript™ is already enabled on your browser. If you or someone using your PC has changed your browser default settings, JavaScript may need to be re-enabled. If you are not using either of the browser versions mentioned earlier, you may download these browsers from www.netscape.com or www.microsoft.com.
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